Order States

Once your products are active, they appear on About You. Every time a customer orders one or more of your products, that order appears in the “Orders” section of the Seller Center. Inside this section, you’ll find five subsections based on item statuses:

1. Open Orders

2. Shipped Orders

3. Returned Orders

4. Cancelled Orders

5. All Orders

It’s important to note that these statuses apply to individual items within an order, not necessarily to the entire order at once. For example, you could have one item in a two-item order listed as “Shipped” and the other as “Cancelled.” Because of that, this same order would appear in the “Shipped Orders,” “Cancelled Orders,” and “All Orders” subsections. When multiple items in a single order have different statuses, the order itself is labeled as “mixed."