# Order States Once your products are active, they appear on About You. Every time a customer orders one or more of your products, that order appears in the “Orders” section of the Seller Center. Inside this section, you’ll find five subsections based on item statuses: 1\. Open Orders 2\. Shipped Orders 3\. Returned Orders 4\. Cancelled Orders 5\. All Orders It’s important to note that these statuses apply to individual items within an order, not necessarily to the entire order at once. For example, you could have one item in a two-item order listed as “Shipped” and the other as “Cancelled.” Because of that, this same order would appear in the “Shipped Orders,” “Cancelled Orders,” and “All Orders” subsections. When multiple items in a single order have different statuses, the order itself is labeled as “mixed." --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.partner.aboutyou.com/fulfillment-by-about-you/order-states.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.