# Onboarding Guide ## Step 1: Registration [Join our ABOUT YOU Marketplace](https://partner.aboutyou.com/merchants/apply-now) via a simplified onboarding process with our Seller Center platform. ## Step 2: Provide Information Complete the onboarding questionnaire. Once your initial application is approved, you will gain access to the Seller Center. There, you will find detailed information on the terms and conditions, along with our onboarding documentation. You will also be asked to fill out the onboarding questionnaire required to move forward in the process. This form helps us to collect necessary information such as company, logistics and invoicing details, contact persons as well as brands you will bring live. {% hint style="success" %} ## What You’ll Need to Complete the Questionnaire **Company & Contact Details** * [ ] Address & Phone Number * [ ] Letterhead **Legal information** * [ ] Register Number * [ ] Tax ID Number * [ ] VAT ID **Bank Details** * [ ] IBAN & BIC/SWIFT **Fulfillment** * [ ] Shipping & Return warehouse address * [ ] Carrier Information (per country) * [ ] DE, CZ, SK & PL VAT ID’s (Required only for FbAY) * [ ] LUCID (Required only for Germany Go Live’s) **Brands** * [ ] Manufacturer Name & Address (Only if you are not the manufacturer) {% endhint %} The questionnaire consists of 4 parts:
Your Data 1. Select Your Type of Business: If you are a sole proprietorship choose ‘Natural Person’. 2. Company Data: Remember to include the legal entity suffix in the company name.
Fulfillment You can choose between **Fulfilment by Seller** or **Fulfillment by About You** Here you will be asked to enter the countries where you would like to sell your products. You are free to choose the countries you want to onboard from the currently available ones. | Requirements | | | --------------------------------------------------------------------------------------------------------- | ------------------------ | | Fulfillment by Seller (You) | Fulfillment by ABOUT YOU | | | | {% hint style="info" %} Please note that at the moment **only the listed shipping service providers may be used as the 'Last Mile Carriers'** for shipping and returns in the respective country. {% endhint %}
Brands The brands you would like to onboard. {% hint style="info" %} Please note, you can always add more brands after your initial go-live {% endhint %} You can select from already existing brands on ABOUT YOU or add a new one. Adding new brands: 1. Select if you’re the Trademark owner or not: If not, please provide the Trademark owner name. 2. **Your manufacturer needs to be located within the EU** (Name of the EU manufacturer (Art. 3 (8) Regulation (EU) 2023/988) or, for non-EU suppliers, name of the importer/ authorized representative (Art. 3 (10) and (9) Regulation EU 2023/988)).
Legal Here you find the **Marketplace Terms of Use** and the **Fulfillment Annex** documentation. {% hint style="info" %} Please ensure you **indicate correctly** if your company is publicly traded. {% endhint %}
## Step 3: Verify Business Submit the KYC form to confirm your company details. As part of the onboarding process, every partner needs to complete the Know Your Customer (KYC) process. This is a standard compliance requirement designed by the European Legislation for the purpose of combating financial crime. {% hint style="success" %} ## What You’ll Need to Complete the Questionnaire (non-exhaustive) * [ ] Recent Commercial Register Excerpt (legal entity) / Business Registration (sole proprietorship) / Partnership Agreement * [ ] Bank statement (≤ 3 months old, showing company name, IBAN, BIC) * [ ] VAT Certificate * [ ] Valid Passport or e-ID (owners & representatives) {% endhint %} ### KYC Process {% stepper %} {% step %} #### Identification Provide information about your company and the people involved, and upload supporting documents (e.g. bank account confirmation, business registration certificate for sole traders, ID documents). {% hint style="info" %} The data you submit for the KYC Process should be related to the same legal entity you submitted your onboarding data for. {% endhint %} {% endstep %} {% step %} #### Verification The person signing the contract with SCAYLE Payments GmbH will receive a link to complete the video identification after submitting the KYC questionnaire. {% endstep %} {% step %} #### Sign-Off Once the review is complete, you’ll receive a KYC summary and the Payment Services Framework Agreement via DocuSign. {% endstep %} {% endstepper %} ## Step 4: Upload Products Choose your preferred product integration method to list products. Once you complete your KYC Questionnaire, while your data is being reviewed, you will be able to start uploading your products in the Seller Center. {% hint style="success" %} ## What You’ll Need to Upload Products (non-exhaustive) * [ ] Valid EAN * [ ] Product photo in 3:4 format * [ ] Bust view photo * [ ] Intrastat data: country of origin, custom tariffs code and weight of the product {% endhint %} We offer **5 different types of product integration** to fit everyone’s needs. {% tabs %} {% tab title="Shopify Plugin" %} #### Shopify Plugin The easiest way to get started. Seamlessly sync your products, inventory, and orders directly from your Shopify store with just a few clicks. Once connected, you can handle everything related to orders - including fulfillment, cancellations, and returns - directly within your Shopify admin panel. {% hint style="info" %} You need to have the Shopify Grow Plan to use this plugin. {% endhint %} {% endtab %} {% tab title="API Integration" %} #### API Integrators The most powerful and automated solution. Ideal for brands with custom e-commerce systems, our API allows you to integrate your existing systems to fully automate product uploads, stock and price updates, and order processing for real-time control. {% endtab %} {% tab title="Integrators" %} #### Integrators The most streamlined option for brands already using a compatible middleware or e-commerce aggregator. This method is great for partners with an existing integration, as it allows you to use your current product data setup to connect with About You. We already offer integrations with Tradebyte, Baselinker and Sello and are actively expanding our range of integrator partnerships. {% endtab %} {% tab title="Excel Upload" %} #### Excel Upload Simple and accessible. Perfect for managing your catalog without needing any technical expertise. Just fill out our template and upload. {% endtab %} {% tab title="Manual " %} #### Manual Product Upload The fastest option for smaller assortments. Add your products directly into our Seller Center to get them ready for review instantly. {% endtab %} {% endtabs %} ## Step 5: Go Live Activate your products and start growing your sales. Once your questionnaire is approved, your products are uploaded and your KYC verification is complete, you're ready for the final step. We'll activate your account, and you can start selling to millions of fashion lovers across Europe! --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.partner.aboutyou.com/general/onboarding-guide.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.