Merchant Performance Scorecard (MPS)

Welcome to the Merchant Performance Scorecard (MPS) documentation. This page explains the logic behind our performance tracking, our 4-tier classification system, and how to navigate the Performance S

1. Understanding the Core Logic

The MPS is designed to measure Operational Reliability and Consistency. We prioritize these over simple averages to ensure a stable and trustworthy customer promise.

• KPI 1: On-Time Shipping Rate: The percentage of items shipped on or before the "Target Date."

• KPI 2: Order Completion Rate: The percentage of items successfully fulfilled. This is the inverse of the merchant-led cancellation rate (Stock-outs).

• Note: Customer-requested cancellations are excluded from this calculation.

Determining the Current Score:

Your overall performance is defined by your "weakest link." Your daily tier is determined by whichever KPI is currently performing at the lower level. For example, if your On-Time Shipping Rate is "Elite" but your Order Completion Rate is "Poor," your overall status will be Poor.

2. Navigating the Dashboard UI

The Performance Meter

The central meter displays your current standing across our four tiers.

You can hover over the different tier segments to see the exact requirements for each:

Tier	Status	On-Time Shipping Rate	Order Completion Rate
Excellent	🟢 Dark Green	≥ 98.0%	≥ 99.5%
Standard	🟢 Light Green	≥ 95.0%	≥ 99.0%
Acceptable	🟡 Yellow	≥ 90.0%	≥ 97.0%
Poor	🔴 Red	< 90%	< 97%
Insufficient	⚪ Grey	< 30 Orders	< 30 Orders

Score Prediction & Leveling

Your dashboard shows a Predicted Rating for your next evaluation cycle:

• This simulates what your score would be if the 28-day cycle ended today.

• The UI indicates if you are currently "Leveling Up" or at risk of a downgrade based on your current performance trend.

Deep Dive: Daily Rolling Averages

By clicking on the Score Prediction, you can access a detailed view of your metrics.

This includes:

• On-Time Shipping Rate: Your rolling average for dispatch punctuality.

• Order Completion Rate: Your rolling average for successfully fulfilled orders (non-cancelled items).

3. How is your On-Time Shipping Rate calculated?

We calculate your target dispatch date fairly, accounting for business hours and data latency.

• Lead Time: 2 Business Days.

• Cut-off Time: 15:00 (3 PM) local merchant time. Orders placed after this time start their "Day 1" the following business day.

• Business Days: Monday - Saturday. Sundays and Public Holidays are excluded.

• Anchor Date: We use an "Effective Anchor Date" to allow for a data latency buffer (waiting for dispatch signals and late cancellation confirmations).