# Merchant Performance Scorecard (MPS)

### 1. Understanding the Core Logic

The MPS is designed to measure Operational Reliability and Consistency. We prioritize these over simple averages to ensure a stable and trustworthy customer promise.

* KPI 1: On-Time Shipping Rate: The percentage of items shipped on or before the "Target Date."
* KPI 2: Order Completion Rate: The percentage of items successfully fulfilled. This is the inverse of the merchant-led cancellation rate (Stock-outs).
* Note: Customer-requested cancellations are excluded from this calculation.

#### Determining the Current Score:

Your overall performance is defined by your "weakest link." Your daily tier is determined by whichever KPI is currently performing at the lower level. For example, if your On-Time Shipping Rate is "Elite" but your Order Completion Rate is "Poor," your overall status will be Poor.

### 2. Navigating the Dashboard UI

#### **The Performance Meter**

The central meter displays your current standing across our four tiers.

<br>

<figure><img src="/files/DDlKNoaeS7AfF6K4gVVx" alt=""><figcaption></figcaption></figure>

You can hover over the different tier segments to see the exact requirements for each:

<br>

| Tier         | Status         | On-Time Shipping Rate | Order Completion Rate |
| ------------ | -------------- | --------------------- | --------------------- |
| Excellent    | 🟢 Dark Green  | ≥ 98.0%               | ≥ 99.5%               |
| Standard     | 🟢 Light Green | ≥ 95.0%               | ≥ 99.0%               |
| Acceptable   | 🟡 Yellow      | ≥ 90.0%               | ≥ 97.0%               |
| Poor         | 🔴 Red         | < 90%                 | < 97%                 |
| Insufficient | ⚪ Grey         | < 30 Orders           | < 30 Orders           |

#### **Score Prediction & Leveling**

\
Your dashboard shows a Predicted Rating for your next evaluation cycle:

<figure><img src="/files/TPV8PXj0OVkAFHHeYSLf" alt=""><figcaption></figcaption></figure>

* This simulates what your score would be if the 28-day cycle ended today.
* The UI indicates if you are currently "Leveling Up" or at risk of a downgrade based on your current performance trend.

#### **Deep Dive: Daily Rolling Averages**

By clicking on the Score Prediction, you can access a detailed view of your metrics.

<figure><img src="/files/RS0o7hz1Fmr309PxXLDB" alt=""><figcaption></figcaption></figure>

This includes:

* **On-Time Shipping Rate**: Your rolling average for dispatch punctuality.
* **Order Completion Rate**: Your rolling average for successfully fulfilled orders (non-cancelled items).

### **3. How is your On-Time Shipping Rate calculated?**

We calculate your target dispatch date fairly, accounting for business hours and data latency.

* **Lead Time**: 2 Business Days.
* **Cut-off Time**: 15:00 (3 PM) local merchant time. Orders placed after this time start their "Day 1" the following business day.
* **Business Days**: Monday - Saturday. Sundays and Public Holidays are excluded.
* **Anchor Date**: We use an "Effective Anchor Date" to allow for a data latency buffer (waiting for dispatch signals and late cancellation confirmations).


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