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  • API
    • Getting Started
      • API Authentication
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      • Make your first API request
    • Products
      • Get Products
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      • Get Product Batch Results
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      • Get Product Status Update Batch Results
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      • Update Stock
      • Get Stock Batch Results
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      • Get Price Batch Results
    • Orders and Shipment
      • Get Orders
      • Ship Order Items
      • Get Shipped Order Batch Results
      • Cancel Order Items
      • Get Cancelled Order Item Batch Results
      • Return Order Items
      • Get Returned Order Batch Results
    • Webhooks
      • Order Delegation Webhook
  • Shopify Plugin
    • Getting Started
      • Intro
      • Add Custom App to your Store
      • Sync your Shop in the Sellers Center
      • Product Preparations
      • Sync Products
      • Connect Products to the Seller Center
    • Order Handling
    • Additional Information
      • Permissions
      • Stock Safety Margin
      • Price Markup
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  1. Shopify Plugin

Order Handling

PreviousConnect Products to the Seller CenterNextAdditional Information

Last updated 23 days ago

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Once you setup the Shopify integration and connected your products, you can handle everything related to orders directly from Shopify.

Whenever you receive an order from AboutYou, the Seller Center syncs it to Shopify including all relevant information such as the delivery document. In Shopify you can view, fulfill and cancel orders. If you have to register a return, you can do that as well.

Limitations

Please keep in mind that AboutYou does not support all functionality that Shopify supports. The following actions can not be processed by AboutYou:

  • Selecting your preferred carrier when fulfilling/returning an order. AboutYou requires you to ship/return the order with the provided carrier and with a tracking key. A different carrier key will be ignored and the tracking will not work.

  • Cancelling fulfillments/returns. AboutYou will not process the cancellation of any shipment or return.

  • Updating fulfillments/returns. AboutYou will not process any updates of a fulfillment or return. You can not change the tracking number after a fulfillment/return has been created.

  • Refunds: AboutYou does not support refunds in any way via Shopify currently.