Orders and Shipments
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Once your products are active, they appear on About You. Every time a customer orders one or more of your products, that order appears in the “Orders” section of the Seller Center. Inside this section, you’ll find five subsections based on item statuses:
1. Open Orders
2. Shipped Orders
3. Returned Orders
4. Cancelled Orders
5. All Orders
It’s important to note that these statuses apply to individual items within an order, not necessarily to the entire order at once. For example, you could have one item in a two-item order listed as “Shipped” and the other as “Cancelled.” Because of that, this same order would appear in the “Shipped Orders,” “Cancelled Orders,” and “All Orders” subsections. When multiple items in a single order have different statuses, the order itself is labeled as “mixed.”
When you’re ready to ship one or more items, you can do so from the “Open Orders” or “All Orders” views. Unlike other platforms where you must ship all items from one order at once, the Seller Center lets you select individual order items—even across different orders—as long as they share the “Open” status. This flexibility is useful if a single customer made multiple orders and you want to combine them in one shipment.
After selecting your items, click on “Shipment Action.” You’ll be prompted to enter a tracking code for the shipment. If you’re including a return label in the package, you can also enter an optional return tracking code at this stage. You’ll see the carrier that the customer selected for the order, and this cannot be changed because the marketplace only allows one assigned carrier per shipment.
Occasionally, you may discover that an ordered item can’t be shipped—for example, if it turns out to be out of stock or there’s another unforeseen issue. In these cases, you can cancel the specific item by selecting it (still in “Open” status) and clicking “Shipment Actions.” Canceled items are assumed never to have been available in stock, so the system does not re-add them to your inventory. Once canceled, these items cannot be shipped later.
If a customer returns a shipped item, you can reflect this in the Seller Center by creating a return shipment. To do this, go to the list of “Shipped” items (or “All Orders,” filtering as needed), select the returned item, and choose “Shipment Actions” to initiate a return. You will then be prompted to enter a return tracking code. If you originally added a return tracking code when you shipped the item, the field will already be pre-filled.
Only items with the status “Shipped” can be returned, so make sure you check the correct status when looking for items that might come back to your warehouse.