Product errors

Problem Cluster	Problem Reason	Problem Definition	How to solve
Image - Requirements are not Fulfilled	First Bust or Model Image Missing	This product currently does not fulfill our image requirements. For ABOUT YOU the 1st bust view (white or transparent background, showing the product frontal and 3:4 format) is mandatory for the whole assortment. In addition, the 1st model view (white, transparent or light grey background, cropped and 3:4 format) is mandatory for the whole fashion assortment (excluding kids). For shoes the left shoe pointing to the left is mandatory as a first bust view.	Please check your images and the correct transmission of the mandatory 1st bust and 1st model view. Also consider the correct background (white/transparent for the 1st bust and light grey/white for 1st model) if you check your mandatory views. Once the images have been corrected and provided by you, please request a review for the corresponding products.
Image - Requirements are not Fulfilled	Background not white, transparent or light grey:	This product currently does not fulfill our image requirements. For ABOUT YOU the background needs to fulfill the following: 1st bust view = the background must be plain white or transparent. 1st model view = the background must be plain white, transparent or light grey (Hexa-Code: #F4F4F5).	Please correct the image background to white/transparent for the 1st bust view or light grey/white for the 1st model view.
Image - Requirements are not Fulfilled	Wrong Viewing Angle:	This product currently does not fulfill our image requirements. For ABOUT YOU the 1st bust view needs the following viewing angles: Fashion = frontal, Shoes = the left shoe, pointing to the left (30° or 50°), Accessoires = frontal, Caps/Hats = frontal or slightly to the left.	Please check your 1st bust view, the viewing angle must be provided as mentioned under the problem definition. You need to adjust the provided 1st bust view's viewing angle.
Inconsistent Data	Images and descriptive data are different	Currently the transmitted images differ from the transmitted descriptive data you've provided, such as attributes or the product description.	Please check the product data you transmit for the affected color variant. Also check the images you sent for this product.
Inconsistent Data	Product Photos not matching selected color	For the affected color variant we are currently receiving different images/product data as for the other color variants/related products.	The color variants always need to show the same product/data. Otherwise these variants are linked wrongly as related products in our system. You need to please check the provided images for the affected color variant. Please also check the product description. If you can't identify the problem, please check the images & descriptive data for all color variants.
Inconsistent Data	wrong sizes	The transmitted sizes are currently incorrect. Either the size values are wrong (e.g. sizes "6_NP"), the sizes are inconsistent within one color variant (e.g. sizes "34", "36", "M") or we currently do not receive a 2nd size dimension for all variants within one color.	Please check the provided sizes for the affected variants. As mentioned in the Problem Definition, the sizes must be known values, the sizes must be consistent over all variants for one color and we always must have a 2nd size dimension (Cup Size or Leg Length) for all variants within one color.
Inconsistent Data	Missing or wrong brand	The currently transmitted brand is not correct or does not match the brand displayed on the images.	Please check the brand you've provided for the affected product. The brand needs to match the brand provided on the images.
Inconsistent Data	Prices are configured incorrectly	The transmitted prices are currently incorrect. Either the price values are wrong or inconsistent.	Please check the provided prices for the affected variants
Inconsistent Data	Missing material specification	At the moment the transmitted material composition is not complete. For Fashion assortment we always need 100% in total, out of the 100% not more than 15% "unspecified" material is allowed. For shoes we must receive at least the following 3 components: 1. upper material, 2. inner material/sole, 3. outer sole. For jackets we would need at least 2 components: 1. outer material, 2. lining, (3. filling).	Please check your transmitted material composition, it needs to fulfill our material requirements described in the Problem Definition. Please also keep in mind that the material composition must be provided in german. If you corrected the data, please provide everything via the middleware and request a review for the affected products afterwards.
AY internal	Blocklisted term/ design	This product either contains trademarked terms, or looks too similar to a trademarked design. Due to strict legal requirements we are not allowed to sell those products at ABOUT YOU yet or in the future. The articles need to stay offline.