Legal Information

Information on the Internal Complaint Management System pursuant to Art. 11 (4) of Regulation (EU) 2019/1150 (P2B Regulation)

This report provides an overview of the functioning and effectiveness of our internal complaint management system for the ABOUT YOU Marketplace during the reporting period from December 4, 2024, to December 3, 2025. Our internal complaint management system, accessible via the Partner Portal / Seller Center (the "Complaint Tool”, enables the business users of the ABOUT YOU Marketplace (“Merchants”) to submit complaints, particularly concerning measures or other actions of ABOUT YOU SE & Co. KG or technical issues directly related to the provision of the Marketplace services.

During the stated reporting period, our Merchants submitted a total of 26 complaints. The complaints received primarily concerned the following topics: Product display/listing deviations, invoicing issues/returns, response times, and deviating price display. The average time required for the complete processing of a complaint was 84 days (it should be noted here that the final closing of the tickets primarily lies with the Merchant. If the Merchant does not respond within two weeks of our last reply, the ticket is automatically closed). Of the total number of complaints, 10 were resolved in favor of the user, while 7 were rejected as unfounded. As of the cut-off date, December 3, 2025, 9 cases were still being processed (Status "Waiting for Partner") as the provision of necessary feedback from the Merchant is still awaited.