Invoicing & Payout

What payment documentation will I receive?

At the beginning of each month, you will receive different digital documents for the previous month's transactions. As per our normal procedures, they are sent to you as soon as they are ready. This includes:

The Settlement File: This is a single, detailed .csv file that provides a breakdown of all your itemized order transactions. It's the most important document you'll receive, as the total amount in this file equals your monthly payout. The language of this file is English.
Three Additional Invoices:
- Marketplace Commission Invoice: A detailed breakdown of the commission charges on your sales. This is an informational document. No further action is required.
- SCAYLE Payments Fee Invoice: A breakdown of the payment processing fees (also referred to as "SPAY fee"). This is an informational document. No further action is required.
- Voucher Compensation Invoice: An invoice detailing the compensation for any vouchers or coupons applied to your products (e.g., 10% or 15% discounts). This is an informational document. No further action is required.

All amounts stated in these invoices can also be tracked within your Settlement File.

Please note that the above mentioned documentation is the only documentation that is currently offered.

How will I receive the payment documentation?

Your settlement file is sent to you via an automated email from [email protected]

The link in this email is valid for 1 week. Please note that in rare cases, the email might be forwarded to your SPAM box.

Did not receive the email with the link or the link is expired? Our team will provide it to you manually.

Your settlement file is sent automatically after the monthly payout. If you did not receive a payout and a Settlement File, it might mean your refunds were higher than your sales, resulting in no payout for that month.The information from the month without a payment will be displayed on the next published Settlement File. You can always raise a ticket on the Service Desk to confirm.

Link here: https://aboutyou.atlassian.net/helpcenter/sellercenter/portal/1189/group/1391/create/3361

How to configure the CSV file

The settlement files (itemized statements) are sent every month in the form of a CSV file. The following steps should be applied to format the file:

1. Open the CSV file with Excel

2. Mark the entire column A, then go to Data on the top menu and click Text to Columns

Select Delimited → Click Next

4. Delimiters: „Tab“ and „Comma “ → Click Next

Select advanced and Replace information so the decimal separator is: ‘’ .’’ and thousands separator ‘’,’’ → Click Ok and then click Finish.

6. Afterwards, desired filters can be set and the file can be saved in ".xlsx” format

When will I receive my money?

We follow a monthly payout structure as outlined in your contract. The payout for all transactions that were fully settled within the previous month is made by SCAYLE Payments and it is sent out on the 5th working day of the new month.

The Voucher Compensation payment for all vouchers used by customers that were fully settled within the previous month is made by ABOUT YOU and it is settled by the end of the month.

Understanding my fees and charges

The following charges and deductions will be applied to your transactions:

Marketplace Commission: This is the amount we charge per order item. It is deducted directly from your payment.
SCAYLE Payments (SPAY) Fee: This is the amount the SCAYLE Payments team charges per order item for payment processing. It is also deducted directly from your payment.
Voucher Compensation: This is the compensation for coupons and vouchers. This amount is paid to you by ABOUT YOU at the beginning of the month.
Fulfilment by ABOUT YOU: This is the amount we charge for storage, and fulfilment of delivery and returns. Please find a breakdown of these fees at the end of the page.*

*Please refer to the contract for details.

How can I find my invoices and fee breakdowns?

All transactional fees can be found in your settlement file. Additionally, you will receive separate invoices for your marketplace and payment fees from the respective teams.

Marketplace Commission Fee Calculation Model*

Based on € Retail Price incl. VAT per category

Product Type

<25€

>=25€ and <50€

>=50€ and <75€

>=75€

Women Textile

15%

20%

Men Textile

17%

21%

24%

Kids

12%

18%

23%

Beauty & Home

12%

14%

Acc., Bags & Jewelry

17%

21%

24%

Shoes

18%

23%

Sports & Swimwear

13%

15%

16%

*Please refer to the contract for details.

What do the columns in the Settlement File mean?

The Settlement File is an essential tool for understanding your finances. Here is a detailed breakdown of the most important columns:

payoutAmount (Column AJ): This column shows the final debit or credit amount for a specific transaction. The SUM of this column will give you the total transactional amount you will be receiving for your sales (including refunds and chargebacks as a negative amount). If you have received a reserve release or had a top-up amount, these will also be accounted for in the final payout calculation.
operationTimestamp, operationType: These two columns identify the type of transaction. For example, 'captures' are sales that were successful and reconciled. 'Refunds' and 'chargebacks' can also be found clearly in this column.
discountCompensation: This column shows whether a discount voucher was applied to the operation amount. You will be compensated for this discount amount by the ABOUT YOU Marketplace.
commissionRate, commissionAmount, commissionVatRate, commissionVatAmount: These columns display the marketplace commission-related charges per transaction. The marketplace commission is charged per capture.
- How to calculate the commission fee (with VAT): (Initial amount * rate_percentage/100) + (Initial amount * rate_percentage/100 * VAT)
- The SUM of columns V and X will also give you the total commissions charged for the month.
paymentFeeRate, paymentFeeAmount, paymentFeeVatRate, paymentFeeVatAmount: These columns show the SCAYLE Payments processing fee per item.
- How to calculate the SPAY fee (with VAT): (Captured amount * paymentFeeRate) + (Captured amount * paymentFeeRate * VAT)
- The SUM of columns Z and AB will also give you the total SPAY Fee amount charged for the month.
refundsReserveWithhold, chargebacksReserveWithhold: These columns show how much SCAYLE Payments withholds from a transaction to cover for future chargebacks and refunds.
- A minimum of 63.48% of the capture amount is withheld for refunds, and 0.3% is withheld for chargebacks. SCAYLE Payments determines the amount of the respective Security Retention based on the anticipated Transaction Volume and possible Refunds.
- Unused refund reserves are released to you after 60 days, and unused chargeback reserves are released after 180 days.
refundsReserveUsage, chargebacksReserveUsage: These columns show how much of the previously withheld reserves are being used to cover refunds and chargebacks. You can see a breakdown of your reserve activity at the bottom of the settlement file.

How is the total payout amount calculated?

Your monthly total payout amount is:

(Captured amount - marketplace commission captures - refund reserve - chargeback reserve - SPAY fee - (Reserve TopUp + Reserve Release)

How do I match transactions to payouts?

Column AJ + Column K

The payout you receive will always match the total amount you see in your settlement file each month. In the settlement file, the SUM of all cells in the payoutAmount column (column AJ), plus the payoutAmount in the reserve management section, bottom of column K (if any), will show your exact payout amount for that month.

Where can I find help?

How can I update my company, contact, or banking details? Please raise a ticket in the Seller Center Service Desk for any changes here. Your request will be forwarded to the responsible team and may be subject to evaluation by our AFC team. We will contact you if any action is required from your side.
What should I do if a payout seems incorrect or is missing? Please immediately contact your account manager or raise a ticket on the Seller Center. The responsible teams will be informed, and an investigation will begin.
Who can I contact for technical or operational issues? Please reach out to the ABOUT YOU team through the Seller Center Service Desk for any technical or operational issues. Your inquiry will be forwarded to the responsible team.

This document covers all the essential details you provided, ensuring it is comprehensive and easy for any partner to navigate.

Price List ABOUT YOU Fulfillment Marketplace

Service

Item/Shipment Level

Country

Price

Inbound Processing

Item

ALL

0.4728 €

Storage/Warehousing

Item/day

ALL

0.0161 €

Outbound

Shipment

3.45 €

4.37 €

4.69 €

5.79 €

7.38 €

3.97 €

3.27 €

5.50 €

4.75 €

4.86 €

4.89 €

5.84 €

5.47 €

3.62 €

4.70 €

5.75 €

5.73 €

5.02 €

6.42 €

5.11 €

4.06 €

12.91 €

5.04 €

5.73 €

4.07 €

5.70 €

4.32 €

3.40 €

Returns

Shipment

2.91 €

3.96 €

3.70 €

5.97 €

4.78 €

2.75 €

3.11 €

4.64 €

3.57 €

4.84 €

5.49 €

6.07 €

4.13 €

4.01 €

4.43 €

5.79 €

5.47 €

3.46 €

6.26 €

3.60 €

3.22 €

6.71 €

3.55 €

4.97 €

3.68 €

5.84 €

3.50 €

3.22 €

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hashtagWhat payment documentation will I receive?

hashtagHow will I receive the payment documentation?

hashtagHow to configure the CSV file

hashtagWhen will I receive my money?

hashtagUnderstanding my fees and charges

hashtagHow can I find my invoices and fee breakdowns?

hashtagMarketplace Commission Fee Calculation Model*

hashtagWhat do the columns in the Settlement File mean?

hashtagHow is the total payout amount calculated?

hashtagHow do I match transactions to payouts?

hashtagWhere can I find help?

hashtagPrice List ABOUT YOU Fulfillment Marketplace