Invoicing & Payout
What payment documentation will I receive?
At the beginning of each month, you will receive a digital documentation package for the previous month's transactions. This includes:
The Settlement File: This is a single, detailed .csv file that provides a breakdown of all your itemized order transactions. It's the most important document you'll receive, as the total amount in this file equals your monthly payout. The language of this file is English.
Three Additional Invoices:
Marketplace Commission Invoice: A detailed breakdown of the commission charges on your sales.
SCAYLE Payments Fee Invoice: A breakdown of the payment processing fees (also referred to as "SPAY fee").
Voucher Compensation Invoice: An invoice detailing the compensation for any vouchers or coupons applied to your products (e.g., 10% or 15% discounts).
All amounts stated in these invoices can also be tracked within your Settlement File.
How will I receive this documentation?
Your settlement file is sent to you via an automated email. This email contains a password-protected link to the file.
Did not receive the password? Please raise a ticket in the Service Desk, and we will assist you.
Did not receive the email with the link? Our team will provide it to you manually.
Your settlement file is sent automatically within the first 5 working days of the new month. If you did not receive one, it might mean your refunds were higher than your sales, resulting in no payout for that month. You can always contact your account manager or raise a ticket on the Service Desk to confirm.
When will I receive my money?
We follow a monthly payout structure as outlined in your contract. You will receive your payout within the first week of the new month (T+5), for all transactions that were fully settled within the previous month.
Understanding my fees and charges
The following charges and deductions will be applied to your transactions:
Marketplace Commission: This is the amount we charge per order item. It is deducted directly from your payment.
SCAYLE Payments (SPAY) Fee: This is the amount the SCAYLE Payments team charges per order item for payment processing. It is also deducted directly from your payment.
Voucher Compensation: This is the compensation for coupons and vouchers. This amount is paid to you by ABOUT YOU at the beginning of the month.
How can I find my invoices and fee breakdowns?
All transactional fees can be found in your settlement file. Additionally, you will receive separate invoices for your marketplace and payment fees from the respective teams.
What do the columns in the Settlement File mean?
The Settlement File is an essential tool for understanding your finances. Here is a detailed breakdown of the most important columns:
payoutAmount (Column AJ): This column shows the final debit or credit amount for a specific transaction. The SUM of this column will give you the total payout you will be receiving for your sales (including refunds and chargebacks as a negative amount). If you have received a reserve release or had a top-up amount, these will also be accounted for in the final payout calculation.
operationTimestamp + operationType: These two columns identify the type of transaction. For example, 'captures' are sales that were successful and reconciled. 'Refunds' and 'chargebacks' can also be found clearly in this column.
discountCompensation: This column shows whether a discount voucher was applied to the operation amount. You will be compensated for this discount amount by the ABOUT YOU Marketplace.
commissionRate + commissionAmount + commissionVatRate + commissionVatAmount: These columns display the marketplace commission-related charges per transaction. The marketplace commission is charged per capture.
How to calculate the commission fee (with VAT): (Initial amount * rate_percentage/100) + (Initial amount * rate_percentage/100 * VAT)
The SUM of columns V and X will also give you the total commissions charged for the month.
paymentFeeRate + paymentFeeAmount + paymentFeeVatRate + paymentFeeVatAmount: These columns show the SCAYLE Payments processing fee per item.
How to calculate the SPAY fee (with VAT): (Captured amount * paymentFeeRate) + (Captured amount * paymentFeeRate * VAT)
The SUM of columns Z and AB will also give you the total SPAY Fee amount charged for the month.
refundsReserveWithhold + chargebacksReserveWithhold: These columns show how much SCAYLE Payments withholds from a transaction to cover for future chargebacks and refunds.
63.48% of the capture amount is withheld for refunds, and 0.3% is withheld for chargebacks.
Unused refund reserves are released to you after 180 days, and unused chargeback reserves are released after 130 days.
refundsReserveUsage + chargebacksReserveUsage: These columns show how much of the previously withheld reserves are being used to cover for refunds and chargebacks. You can see a breakdown of your reserve activity at the bottom of the settlement file.
How is the total payout amount calculated?
Your total payout amount per transaction is: (Captured amount - Marketplace Commission - Refund Reserve - Chargeback Reserve - SCAYLE Payments Fee)
How do I match transactions to payouts?
The payout you receive will always match the total amount you see in your settlement file each month. In the settlement file, the SUM of all cells in the payoutAmount column (column AJ), plus the payoutAmount in the reserve management section (if any), will show your exact payout amount for that month.
Where can I find help?
How can I update my company, contact, or banking details? Please raise a ticket in the Seller Center Service Desk for any changes. Your request will be forwarded to the responsible team and may be subject to evaluation by our AFC team. We will contact you if any action is required from your side.
What should I do if a payout seems incorrect or is missing? Please immediately contact your account manager or raise a ticket on the Seller Center. The responsible teams will be informed, and an investigation will begin.
Who can I contact for technical or operational issues? Please reach out to the ABOUT YOU team through the Seller Center Service Desk for any technical or operational issues. Your inquiry will be forwarded to the responsible team.
This document covers all the essential details you provided, ensuring it is comprehensive and easy for any partner to navigate.
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